As riders, we know that sometimes things don't go as planned. No product is indestructible and sometimes crashes, riding errors or punctures can damage a product to such an extent that their function is seriously impaired or safe use is no longer possible. To keep you riding, we offer a Fair-Share Policy and extended warranty for DT Swiss carbon wheels.
What is the
The Fair-Share Policy applies to all DT Swiss carbon wheels. If the carbon rims have suffered a defect due to a riding error, you will benefit from a replacement with a new rim at a cost-conscious rate. The personal contribution is CHF 249 / EUR 249 / USD 249 per wheel. Exception: for the ARC 1100 DICUT DISC wheel there is a charge of CHF 749 / EUR 749 / USD 749.
WHAT IS THE
First-time owners of DT Swiss carbon wheels are provided with a lifetime warranty against material and workmanship defects. In such cases, DT Swiss will repair your product free of charge.
Start off on a good note with a refreshed wheel, ready for many kilometers with the Fair-Share Policy:
Hand assembly of the components
High quality spoke tension for durable wheels
New nipples and tubeless tape
Return shipment free of charge
Discover the conditions of application of the Fair-Share Policy and the process steps to follow on this support page here: